How to increase customer satisfaction? Here's how...
You can apply the three easy steps below to acquire new customers while increasing old customer satisfaction. What you need to remember, the success or failure of a business's marketing strategy can be achieved if customer satisfaction can be met, both for business products and services.
1. Service
Providing quality services including friendliness, timely delivery of goods, using a payment system that is easy for customers to understand, and contacts for conveying criticism and suggestions are mandatory for every business person, both offline and online. That way, customers are satisfied with the services provided and do not hesitate to make purchases.
2. Product Quality
Whatever business you are in, of course, you must always provide quality products or services. Apart from that, you are also required to ensure that the product or service is free from defects (damage) until it reaches the customer. Therefore, especially businesses in the production sector are required to double crosscheck before being packaged and sent to customers.
3. Price
It is important to pay attention to the prices of the products and services that you offer with the current market conditions. Customers always compare the costs they will incur when buying products or using services. They will compare whether the cost is in accordance with the benefits obtained or not. Therefore, also adjust the price with the value (benefits) of the product or service you offer.